JaGaSolution Community Agreement

This JAGASOLUTION COMMUNITY AGREEMENT (“Agreement”) is made between Red Ideas Sdn Bhd (“RISB”, “JaGaSolution”, “we” “us” or “our”) and You (“Committee” or “Client”).

 

(RISB and the Committee and/or Client shall collectively be referred to in this Agreement as the “Parties” and individually as a “Party”).

 

WHEREAS, RISB distributes a community mobile platform called the JaGaSolution Platform which offers a set of communication, security, management, accountancy system and convenience tools known as JaGaApp, JaGaApp 2.0, JaGaCount, JaGaRonda, JaGaWork, JaGaCard and HeyJaGa (“JaGa Product”) that are accessible by the Committee and/or Client and residents of a community through subscription of the JaGa Product.

 

WHEREAS, the Committee and/or Client intend to use the JaGaSolution Platform to establish a private residential community platform at the Property and RISB has agreed to allow You to use the JaGaSolution Platform for that purpose subject to the terms and conditions herein contained in this Agreement.

 

TERMS AND CONDITIONS

 

  1. JaGaSolution Platform

 

1.1       Subject to the terms and conditions of this Agreement, RISB hereby grants the Committee and/or Client the right to use the JaGaSolution Platform to establish a private residential community platform at the Property for all residents or related persons residing or domiciled at the Property who have downloaded from the JaGaSolution Platform, including any software or application (whether such software or application is designed to be accessed via mobile devices, the Internet or by other means) that is provided or offered by RISB as part of the JaGaSolution Platform (each an “End User”).

 

1.2       End User License Agreement


Each End User must agree to and accept the End User License Agreement (“EULA”) of the JaGa Product, which will be shown to the End User on his or her mobile device before he or she is allowed to use and access the JaGa Product and/or JaGaSolution Platform.

 

1.3       No Obligation to Verify


RISB shall have no obligation and/or responsibility to verify, confirm or inspect any information provided by the Committee and/or Client to RISB pursuant to this Agreement, if any, for the use of the JaGaSolution Platform, whether in form or substance. The Committee and/or Client shall be responsible for ensuring that all information provided to RISB under this Agreement for the setup of the JaGaSolution Platform at the Property is complete, accurate, not misleading and up-to-date as of the Effective Date.

 

1.4       Acceptable Use

 

RISB may with seven (7) days’ notice in its sole discretion and pending its investigation, temporarily suspend the Committee and/or Client’s use of the JaGaSolution Platform due to any misuse of the JaGaSolution Platform by the Committee and/or Client or its affiliates and/or agents, including but not limited to, any security company employed at the Property (including its employees, officers, subcontractors and/or agents), or End Users. Examples of possible misuse includes, but is not limited to, the following:

 

(a)        intentional tampering of and/or damage caused to any JaGa Product Guard Device deployed or made available at the Property;

 

(b)        intentional tampering the JaGa Product Guard Device by removing the SIM card from the Guard Device;

 

(c)        intentional and/or unnecessary activation of the emergency assist function by an End User in excess of the allocated monthly emergency activation limit, which may compromise the security at the Property by depriving other End Users with genuine and legitimate emergencies from using the emergency assist; and attempting to reverse engineer, decompile, disassemble, or otherwise derive or discover the source code, algorithms, processes, know-how, or other information of the JaGaSolution Platform or any portion of it, including the disassembly or attempted disassembly of a JaGa Product Guard Device to inspect its circuitry, technical specifications and layout, and other related technical information.

 

1.5       RISB Responsibilities

 

RISB shall use commercially reasonable efforts to provide the Committee and/or Client with access and availability of the JaGaSolution Platform including the following:

 

(a)        to supply, deliver, install, test and commission the JaGaSolution Platform comprising the relevant JaGa Product Guard Devices at the Property;

 

(b)        to provide comprehensive and adequate on-site training for the residents of the Property, Committee and/or security guards, as the case may be, together with the necessary written operational manuals;

 

(c)        to promptly notify the Committee and/or Client and all End Users of any planned or unscheduled downtime which may include updates, improvements and emergency maintenance performed on the JaGaSolution Platform.

 

For the avoidance of doubt and subject to Clause 10.6, RISB shall not be responsible for any unavailability or inaccessibility of the JaGaSolution Platform at the Property that may arises from or caused by circumstances beyond RISB’s control including any of the following:

 

(i)         interruption or failure of the Internet or other means of data transmission over telecommunication facilities or network; and/or

 

(ii)        third party service providers used to render the JaGaSolution Platform.

 

1.6       Committee and/or Client Responsibilities

 

The Committee and/or Client agrees to perform the following obligations with respect to the use of the JaGaSolution Platform at the Property:

 

(a)        ensure that the JaGa Product Guard Devices provided to the Committee and/or Client for its use at the Property remain sufficiently powered/charged and in good working condition at all times to enable the security guards to respond promptly to activations of the emergency assist by End Users;

 

(b)        ensure that the security company employed at the Property has and maintains a valid license from the Ministry of Home Affairs under the Private Agency Act 1971.

 

The Committee and/or Client acknowledges and agrees that RISB shall not be responsible or liable for any losses, damages or liabilities that may arise from or is caused by (i) any failure or delay of the security guards at the Property to respond to an emergency situation at the Property including activations of the emergency assist by End Users; and (ii) any violation or contravention of this Clause 1.6 by the Committee and/or Client.

 

1.7       JaGa Product Administrator and/or Moderator

 

In the event the Committee and/or Client wishes to add any of its employees, officers and/or agents to be the JaGa Product administrator and/or moderator, the Committee and/or Client shall formally write to RISB for such request.

 

  1. Privacy Policy

 

RISB protects the personal information of the Committee and/or Client and all End Users of the JaGa Product by strictly complying with the Personal Data Protection Act 2010, the primary legislation concerning the protection of personal data in Malaysia. Our Privacy Policy statement which can be found at http://jagaapp.com/privacy-policy/, documents how RISB collects personal data, if any, as well as the measures and precautions in place to ensure the privacy and security of such information.

 

  1. Service Price and Payment Method for JaGaSolution Platform

 

3.1       Service Fees and Charges

 

  • In consideration of RISB allowing the Committee and/or Client to set up and use the JaGaSolution Platform at the Property, the Committee and/or Client shall pay to RISB the agreed fees and charges detailed in Schedule 1of this Agreement.

 

  • RISB reserves the right to further invoice the Committee and/or Client should there be misused and/or abused of the Ringgit Malaysia One Hundred Twenty (RM120.00) only per SIM telecommunication service subscribed by the Committee and/or Client or its affiliates and/or agents, including but not limited to, any security company employed at the Property (including its employees, officers, subcontractors and/or agents).

 

3.2       Payment Method

 

Payments will be made through bank transfer directly to RED IDEAS SDN BHD account based on the invoices issued by RISB. All payments made need to be accompanied by proof of payment (i.e bank-in slip/copy of payment receipt) and email to finance@jagaapp.com. Should the Committee and/or Client desirous for RISB to collect the payment made payable to RISB at the Property, Ringgit Malaysia One Hundred (RM 100.00) only shall be imposed by RISB. The Committee and/or Client recognizes RISB’s right to modify the payment method with a prior notice to that effect.

 

3.3       Late/Overdue Payment

 

In case of non-payment of the issued invoice until due date, RISB has the right to:

 

  • charge late payment interest on amounts owed which are not paid in a timely manner calculated at the annual rate of five percentage (5%) from the invoice due date.

 

  • restrict and/or suspend the provision of the JaGa Product without any notice or other prior formality. For the avoidance of doubt, the amount of the invoice is not dividable and the Committee and/or Client has the obligation to pay the entire amount, failure to fully pay the value of the invoice will give RISB the right to restrict and/or suspend the provision of the JaGa Product with respect to all of the End Users, irrespective of a partial payment or not.

 

  1. Confidentiality

 

4.1       Confidentiality Obligations   

 

Each Party acknowledges that the information it receives from the other Party is confidential, proprietary and may be a valuable commercial asset.

 

4.2       Non-Use of Confidential Information

 

The Parties agree to keep the above-mentioned Confidential Information and data that they receive from the other Party in strict confidence and not to disclose any of it to a third party or use it for its own benefit without the prior consent of the other Party in writing. RISB may only disclose such Confidential Information or data to its employees, agents or affiliates, who require the information to enable RISB to fulfil its contractual obligations to the Committee and/or Client under this Agreement.

 

  1. Community Data

 

5.1       Data Privacy

 

The Parties agree to comply with all applicable laws and regulations concerning the protection of personal data including the provisions of the Personal Data Protection Act 2010 of Malaysia.

 

5.2       Community Data

 

During the subsistence of this Agreement, RISB shall be permitted to use any data provided by the Committee and/or Client pursuant to this Agreement for the purposes of rendering the JaGaSolution Platform (“Community Data”) to the Committee and/or Client and End Users at the Property. RISB reserves the right to promote special promotion to the Committee, Client and/or End Users at the discretion of RISB.

 

5.3       Analytics of JaGaSolution Platform

 

RISB shall have the right to collect and analyse data and other information relating to the provision, use and performance of the JaGaSolution Platform by the Committee, Client and/or End Users for analytics and internal business development purposes. RISB reserves the right during the Term of this Agreement:

 

(a)        to use such information and data to improve and enhance the JaGaSolution Platform and for further development, diagnostic and corrective purposes in connection with the JaGaSolution Platform; and/or

 

(b)        to disclose such data and information solely in an aggregated and/or de-identified form in connection with its business but subject to the consent of the Committee and/or Client.

 

For the avoidance of doubt, all analytics and related use of data under Clause 5.3 will only be performed using de-identified data which will not be able to identify any specific individual person or entity.


5.4       License by Committee and/or Client

 

The Committee and/or Client hereby grants to RISB, a non-exclusive, non-transferable and non-sublicensable right and license to use, copy, transmit, modify and display the Community Data solely for the Committee and/or Client and End User’s use of the JaGaSolution Platform at the Property, for example, to display the contact information of Committee members for the convenience of End Users. RISB shall not use the Community Data except to perform its obligations under this Agreement.

 

  1. Term and Termination

 

6.1       Term

 

This Agreement shall commence on the Commencement Date for the period specified in the Agreement as the Initial Term, and shall automatically renewed annually (“Subsequent Term”). The Parties expressly agree that no prior notice will be required to operate the automatic extension of the Subsequent Term. Should the Committee and/or Client terminate the contract during the Initial Term, RISB reserves the right to impose penalty charges on the Committee and/or Client for the remaining Initial Term.


6.2       Termination

 

Each Party shall have the right to terminate this Agreement:

 

  • by giving at least ninety (90) days prior written notice by e-mail and/or post to the other Party of its intention to terminate;

 

(b)        upon Notice to the other Party specifying a breach of a material term of this Agreement by the other Party and where such breach shall continue for a period of ninety (90) days after the receipt of such Notice;

 

(c)        if the other Party is unable to perform any of its obligations under this Agreement after giving the other Party prior notification of such non-performance;

 

(d)        if the other Party ceases or threatens to cease carrying on its business or its operations;

 

(e)        if the other Party, its creditors or any other eligible party files for its liquidation, bankruptcy, reorganization, composition, or dissolution;

 

(f)         if the other Party is unable to pay any kind of debt or meet any financial obligation as it becomes due; or

 

(g)        if that Party, being RISB, reasonably apprehends or anticipates any event in this Clause 6.2 is about to occur in relation to the Committee and/or Client after giving reasonable notification to the Committee and/or Client.

 

6.3       Effect of Termination

 

Upon the termination or expiry of this Agreement:

 

(a)        the rights granted by RISB to the Committee and/or Client under this Agreement shall immediately terminate and RISB may suspend the Committee and/or Client’s use of the JaGaSolution Platform at the Property and/or End Users’ use of JaGa Product;

 

(b)        RISB shall relinquish ownership of and return to the Committee and/or Client, all Community Data provided to RISB in relation to the use of the JaGaSolution Platform to the Committee and/or Client within a reasonable period of time. RISB shall only be obligated to return personal data collected to the Committee and/or Client. RISB has provided an export function within the JaGaSolution Platform for the Committee and/or Client to access and export all other non-personal data and information if it wishes to retrieve such information; and

 

(c)        RISB shall, after thirty (30) days from the termination of this Agreement, erase, destroy, and render unreadable all Committee Data from its systems and the JaGaSolution Platform.

For the avoidance of doubt, any obligation that is intended to have effect after termination of this Agreement shall so continue.

 

  1. Limitation of Liability

 

In no event shall RISB, its affiliates, directors, officers, employees, contractors and/or agents, be liable to the Committee and/or Client or to any of its affiliates, for any special, indirect, incidental or consequential damages (including without limitation to, any loss of use, data, business, goodwill, reputation, revenue, or profits) arising out of or in any way related with this agreement, or the use, operation or performance of the JaGaSolution Platform by the Committee and/or Client in any way whatsoever (whether such related services are presently existing or developed after the execution of this agreement), whether such damages or liabilities arise from any claim made based upon contract, warranty, tort (including negligence). Notwithstanding the above, in no event shall the liability for damages under this agreement of RISB, its affiliates, directors, officers, employees, contractors and/or agents, exceed all fees and costs paid by the Committee and/or Client to RISB under this Agreement for (1) one year.

 

  1. Indemnification by Committee and/or Client

 

The Parties acknowledge and agree that RISB shall not be responsible for any commercial or legal liability that may arise as a result of the Committee and/or Client’s use of the JaGaSolution Platform at the Property, and shall defend, indemnify and hold RISB, its affiliates, directors, officers, employees, contractors and/or agents, harmless from and against any suits, claims, proceedings, judgments, awards, damages, losses and/or liabilities, that are incurred or suffered by RISB, its affiliates, directors, officers, employees, contractors and/or agents from such use by the Committee and/or Client, as the case may be, unless such liability, losses and/or damages are caused by the negligence and willful misconduct of RISB.

 

  1. Notice

 

Any notice, consent, approval, request or demand (each a “Notice”) permitted or required under this Agreement must: (a) be in writing; (b) be signed by the authorised representative of the Party giving it; and (c) be delivered personally or by prepaid registered post or fax or email to the contact person designated in this Agreement.

 

  1. General

 

10.1      Entire agreement

 

This Agreement including any annexes, schedules, addendums or exhibits, constitutes the entire agreement and understanding between the Parties with respect to all matters dealt with in this Agreement and supersedes any other agreement, arrangement or understanding (whether written or oral, or express or implied) entered into prior to this Agreement with respect to any provision or matter dealt with in this Agreement.

 

10.2      Approvals

 

Any approval or consent sought by a Party to this Agreement shall only be effective if communicated in accordance with Clause 9 of this Agreement, and such approval or consent given by a Party to the other Party requesting it shall not be deemed to waive or render unnecessary the first Party’s approval or consent for any subsequent similar acts by the other Party.

 

10.3      Waivers

 

The Parties agree that no failure, omission, or delay on the part of any Party in the exercise of any right under this Agreement shall operate as a waiver of such right. The waiver by either Party of any breach of any provision of this Agreement shall not be deemed to be a waiver of any subsequent breach of the same or any other provisions in this Agreement. Any waivers made by a Party must be in writing and signed by authorised representatives of both Parties.

 

10.4      Severability

 

The invalidity or unenforceability of any provision of this Agreement under any applicable law or court order shall not affect the validity or enforceability of the remaining provisions, which shall remain in full force and effect.

 

10.5      Assignment

 

Neither Party may assign any of its rights or obligations under this Agreement without the prior written consent of the other Party in writing. Any attempted assignment to the contrary shall be rendered void. RISB may assign this Agreement without the consent of the Committee and/or Client to an affiliate or a related third party that acquires a substantial portion of the assets or business of RISB.

 

10.6      Force Majeure

 

No Party will be liable to the other Party for any loss, damage or liability resulting from any delay or failure to perform all or any part of this Agreement if such delay or failure is caused by a circumstance beyond its reasonable control, including, without limitation to, domain name server issues outside its direct control, labour strikes or shortages, riots, insurrection, fires, flood, storm, explosions, acts of God, war, terrorism, governmental action, political interferences, labour conditions, industrial disputes, earthquakes, communications or power failure, lost or unavailable network connections, failed, incomplete or delayed computer transmissions, material shortages or any other related cause. The inability to meet any financial obligation is expressly excluded under this Clause 10.6.

 

10.7      Dispute Resolution

 

The Parties agree to settle any dispute expediently on an amicable basis and through negotiations in good faith. If any dispute remains unresolved after a period of sixty (60) days of such dispute, either Party may seek legal recourse and/or seek to enforce their rights and remedies in the Courts of Malaysia and/or Asian International Arbitration Centre, Kuala Lumpur.


10.8      Governing Law

 

Subject to the provision of Clause 10.7, this Agreement shall be governed by and construed in accordance with the laws of Malaysia.

 

  1. Representation and Warranties

 

Each Party represents, warrants and covenants to the other Party that:

 

(a)        Authority

it has the full right, power and authority, whether corporate, pursuant to any applicable law or otherwise, to execute, deliver and perform this Agreement, and to consummate any transaction contemplated in it;

 

(b)        Rights

it owns or controls the necessary rights in order to make the grants of rights, licenses and permissions under this Agreement, and that the exercise of such rights shall not infringe on the rights of any third party;

 

(c)        Interferences

it shall not act in any manner which conflicts or interferes with any existing commitment or obligation, and that no agreement previously entered into by such Party will interfere with its performance of its obligations under this Agreement; and

 

(d)        Compliance with Laws

it shall perform its obligations under this Agreement in compliance with all applicable laws, rules and regulations.

 

  1. Disclaimer

 

The Parties agree that the JaGaSolution Platform is provided on an “as is” and “as available” basis and without representations, warranties and/or conditions of any kind in relation to the JaGa Product. Although RISB uses commercially reasonable efforts to provide the Committee and/or Client with availability and accessibility of the JaGaSolution Platform, RISB does not guarantee that (a) the JaGaSolution Platform will be performed error-free or uninterrupted, (b) that any JaGaSolution Platform related errors will be corrected in any specified timeline, or (c) the JaGaSolution Platform will meet the Committee and/or Client’s requirements, specifications or expectations in all respects. Further, the Committee and/or Client acknowledges and agrees that RISB does not control the transfer of data over communications facilities or networks, including the Internet, mobile networks or other means of data transmission, and the JaGaSolution Platform may be subject to limitations, delays, interruptions and other problems inherent in the use of such communications facilities. The availability of the JaGaSolution Platform may also be dependent on third party service providers used to render the JaGaSolution Platform to the Committee and/or Client which RISB has no control over, and the operation, maintenance and availability of such third party services are governed, as the case may be, by their respective terms of service(s).

 

 

Updated on: 10th July 2020

Email: hello@jagaapp.com

Phone: +603 7931 9911

JaGa Community Service Terms
Distributed by Red Ideas Sdn. Bhd. 201301019072 (1048902-M)
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