Communication channels like WhatsApp Groups have been the go-to reporting medium to report issues such as faulty barrier gates, security issues, or complaints. The lack of a proper, unified reporting channel and report filing system leads to potential issues such as missing records, difficulty to follow up, and lack of transparency.

JaGaRonda’s Incidence Report feature provides an official channel for guards to do incident reporting, connected with the management office and/or guard company supervisors. Security guards are able to report any incident easily during their patrol while the management is able to view and manage reported incidents of the community.