WELCOME NOTE
Field Trips!
Happy Thursday.
A side note before we continue, our recent newsletter covering Apple was very well-received! 😍
We’re honestly very humbled by the kind words that you have gave Apple (and to the rest of our team), and we hope that you keep the emails coming in. 💪🏼 We reply to all of them!
If you missed the last edition though, you can read it HERE.
In the spirit of giving back to the community, we also wrapped up a series of on-ground site visits to a few of our clients recently.
While it was a first for some of us (some departments were not required to be on-site), overall we’re very impressed with the way some security guards have been working with our products!
We will not be mentioning specific names of the neighbourhoods we’ve been to, but we found a few things worth mentioning here to keep you aware and informed (as a resident). Read on to find out!
CORNER TALK 🗣️
From the Field: JaGaCrew's Two-Cents
Working in this industry allows us to spend a great deal of time with security guards. The recent site visit however allowed some of us to shadow, or even experience how was it like working as one!
And if we could be honest though: what they are doing is tough. 🥵
This does not apply to all security guards, but here’s a little glimpse into the challenges they face (some that we see first hand):
- Long, strenuous working hours
- Encounters with extremely rude visitors (a few cases of shouting by the visitors too!)
- Multi-tasking under high stress environments
Some guards also work with multiple screens and devices, just to register visitors properly!
One of the security guards we became friends with even told us he took a lot of Panadol because of the constant migraines he’s got when he first started this job 🤢
We found out why as we dug deeper, but here’s the main reason: Visitors.
I think we’re almost going to sound like a broken record with this, but what we’ve found was too shocking to not share. 🙈
We all know visitor queues are a serious problem in some neighbourhoods. While it may not be as apparent in neighbourhoods with wider guardhouses, some neighbourhoods only have single-lanes in and out of the compound.
Just imagine driving back from work, only to queue at the guard house for another few minutes just to get home. Frustrating, isn’t it? 😔
But why do queues happen in the first place? Sure, a large influx of vehicles may be one, but why do they spend so much time at guard houses?
Through our visits, we also identified that the guards spend a lot of time calling residents to verify registrations. Whenever a resident does not answer their intercom calls, the process lengthens.
JaGaApp’s pre-registration feature is supposed to fix this! But in the few cases we found in our site visits, less than 10% of the visitors were pre-registered.
JaGaApp’s pre-registration feature is supposed to fix this! But in the few cases we found in neighbourhoods with congested guard house, less than 10% of the visitors were pre-registered.😱
It all suddenly made sense: Imagine 4 – 6 visitors in line, residents waiting to go in, and to top it all off, guards have to ensure they follow proper SOPs to register visitors.
No wonder our friend was on a recurring intake of Panadol!
We can’t do much with the amount of vehicles coming in and out of your neighbourhood, but there’s some things we can already do to make a difference:
- Pre-register your delivery riders and/or drivers (name and vehicle number is all you need!)
- Make sure you (and your neighbours) update their JaGaApp Intercom numbers
- Encourage your visitors to be nice to your guards!
In case you haven’t realise too, these are positive-sum behaviours!. Better visitors, better work environment for security guards, better security, better lives.
FEATURE CORNER 📲
Pre-registering Delivery/Grab Drivers
QR Codes are important, but it’s not a must for pre-registered visitors to have!
All you need to do is just pre-register them on JaGaApp, and the guards will know that your visitor’s vehicle number is verified for visit.
And since delivery riders take up a significant amount per neighbourhood, we thought it’d be best to have them pre-registered.
Here’s how you could do that right away:
1. Pre-register the delivery rider once he/she is confirmed
2. Inform the rider (via the app you ordered food from) to tell the guard your unit of stay
3. That’s it! No more missed calls from the guards. 🥳
P/S: SOPs may differ among neighbourhoods, this is merely a recommendation on what we believe is best practice.
Have more questions? Get some answers below!
Ending Note
Some of the JaGaCrew are not customer-facing by nature, so site visits paved an incredible opportunity for them to finally learn about how JaGaApp actually gets utilised. We acknowledge that there’s a lot more to be done! 💪🏼
And just like how we intend to work on the little increments to help make our product easier to use for the guards, we hope you share the same desires to improve your neighbourhood through the little things too.
See you in the next one!
And before you go, write in to us below and tell us how we can improve as a product to make our community better!
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