Welcome to JaGaSolution Resources Centre

How Can

We Help You?

Alternatively, you can also browse on the topics below to find what you are looking for.

Welcome to JaGaSolution Resources Centre

How Can We Help You

Alternatively, you can also browse on the topics below to find what you are looking for.

Step-by-step Tutorials
Step-by-step Tutorials
Migration to JaGaApp 2.0
Community Webinars
Hardware & Accessories
Step-by-step Tutorials
Step-by-step Tutorials
Migration to JaGaApp 2.0
Community Webinars
Hardware & Accessories

Full FAQ

General Questions

JaGaApp is a community app served to enhance the security, communication, and convenience of neighbourhoods. Core features of JaGaApp includes Emergency Assist, Wireless Intercom, Visitors Management, Noticeboard, Feedback, Facility Booking, etc.
JaGaApp is now made available to both neighbourhood users and public users. However, there are certain features limited to the neighbourhood users. Neighbourhood users are referred to residents of the neighbourhood that have subscribed to our services.
You may sign up with your mobile number, email address, or choose to link your account to your Facebook, Google or Apple ID.
There is a monthly subscription fee charged to the Management/Committee in order to use JaGaApp’s services, but the app is absolutely FREE to use for the residents.
Residents/Users can download JaGaApp for free on:
   
It usually takes not more than 10 working days from the day the Management/Committee sign the agreement.
Yes, we encourage the Management/Committee to register for a JaGaApp account. The same credentials which are used for the JaGaApp Admin Panel can be used as long as you’re registered as a user.
  • This will enable the Management/Committee to have a better understanding of the resident’s perspective so it helps at assisting residents with their queries on JaGaApp. By being more exposed to the JaGaApp platform, the Management will then be able to come out with better solutions to utilize the system better to ease their day to day operations.
  • Technician team also can utilise JaGaApp as a tool to raise internal issues like defects to be reported to the Building Manager.
Public users can enjoy our time-slot service booking platform, HeyJaGa within the app to book and schedule a service to bring to your home. They can also register for JaGaID to enjoy an even quicker check-in process at guard house with JaGaApp.

Tenant Management

Yes. Both owners and tenants can sign up and access JaGaApp.
  • This will enable the community to have a comprehensive database of owners and tenants. The records can be extracted from the JaGaApp Admin Panel.
  • Communication between the Management/Committee and tenants will be improved since owners and tenants are all onboarded on the same platform.
  • Guidelines can be set that tenants are required to sign up for JaGaApp and their tenancy agreement to be submitted accompanying the application.
  • Encourage the tenants to use In-App Payment, compulsory Facility Booking via Tenant Mode can be activated for units which are tenanted.
  • In that way, the rights to access the full features of JaGaApp will be passed to the tenants, while owners will still be kept in the loop for Notices sent by the Management/Committee.
  • Information required to create an account for tenants are the same as for owners.
  • However, you may also set rules that tenants can only be added by their owners. Hence, owners have to be onboarded as JaGaApp users first.
  • Tenants are required to submit their tenancy agreement together with the JaGaApp User Sign Up Form. This helps the Management/Committee to understand the movement of tenants in the community better.

Privacy Policy

We use reasonable safeguards to preserve the integrity and security of your information against loss, theft, unauthorised access, disclosure, reproduction, use or amendment. For more details, read our Privacy Policy.
Our server and database employed are under globally recognised security assurance frameworks and certifications ISO 27001, ISO 27017, ISO 27018, PCI DSS Level 1 and SOC 1, 2 and 3.
Residents’ numbers are never revealed in both the residents’ call list and call screen on the Guard Device, hence guaranteeing the privacy of the residents’ numbers.
Yes, all the visitor records are stored in our database where the Management/Committee and guards can view and print all visitor records and residents can view the list of visitors registered to their unit.
The full list of neighbourhood’s visitation records belongs to the Management/Committee. This has been specified in the agreement between our company and the Committee.
Yes. Any gated & guarded neighbourhood is considered as privately owned property where Management can collect visitor information that they deemed fit for their security purposes.
All data will be stored in our database and is secured safely.
The Management/Committee has access to the JaGaApp Admin Panel and are allowed to backup all the data and the data will then be deleted from the JaGaApp server 90 days after the service period ends.

Features Related

Check out for more informations on JaGaApp Features

Emergency Assist
Intercom
Visitor Management
Notices
Feedback
Facility Booking
Forms
Billing
JaGaID
Emergency Assist
Intercom
Visitor Management
Notices
Feedback
Facility Booking
Forms
Billing
JaGaID
JaGa Community Service Terms
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