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We Help You?
Alternatively, you can also browse on the topics below to find what you are looking for.
Welcome to JaGaSolution Resources Centre
How Can We Help You
Alternatively, you can also browse on the topics below to find what you are looking for.
Resources > JaGaApp Features Related FAQ
Emergency Assist
Intercom
Visitor Management
Notices
Feedback
Facility Booking
Forms
Billing
JaGaID
Resources > JaGaApp Features Related FAQ
Emergency Assist
Intercom
Visitor Management
Notices
Feedback
Facility Booking
Forms
Billing
JaGaID
JaGaApp Features Related FAQ
Emergency Assist
The system by default will set your neighbourhood security guard and family members who are registered in the same house unit as you as your emergency contacts.
You may add up to 10 emergency contacts and these contacts are not necessarily JaGaApp users.
You just need to add their phone number in JaGaApp’s Setup Page.
Yes, you can amend your emergency contact by adding new emergency contact or deleting existing emergency contacts anytime.
JaGaApp will not use your emergency contacts in any way except to alert them when you have activated the Emergency Assist function.
Each community will have its own Emergency Assist activation limit to be shared among all registered end users in that community. Please contact your community moderator for your community’s EA limit.
The EA activation limit is put in place to prevent misuse by end users which may affect the security of the community so that the community’s security guards can promptly respond to genuine situations of emergencies.
Some examples of misusing the Emergency Assist would be:
- Excessive activations by an end user relative to the community EA limit;
- Activations for frivolous or insignificant reasons;
- Malicious use to divert attention of security guards;
- Other reasons for activation which involve misusing the service of security guards.
EA should only be used for genuine emergency situations where an immediate response is required which may include situations where a crime is being committed or where any person or property is in immediate danger.
You can disable the EA within 3 seconds by clicking the “cancel alert” button at the bottom of the screen. Please contact JaGaApp or your community moderator in such an instance. If you have accidentally activated the EA, please ensure you do close the loop by clicking on the “confirm safety” button and its confirmation pop-up messages. Please also inform the contacts from your Emergency Contact List that it was a genuine mistake.
JaGaApp reserves the right to report or refer any purported misuse of the EA by a user to the relevant community moderator for further investigation. JaGaApp also has the discretion to suspend usage of the function of users who have been determined to have misuse it or under direction of the community moderator.
You may still activate the Emergency Assist limit has been exceeded for the month but you will incur an additional surcharge per activation. Please contact your community moderator to find out about the relevant surcharge for your community.
Subject to the EA activation limit for your community, you can only activate the EA once every sixty minutes. This is to prevent unnecessary activations which may use up your community’s EA limit.
If you are unable to get any wifi signal / data coverage, a pop-up screen with a preset SMS message will be shown when you activate the Emergency Assist. You will then need to click on the “send” button for the message to be sent to your community’s guard house and your emergency contacts via SMS to alert them of your emergency.
JaGaApp will display a message to indicate that the Emergency Assist has been successfully delivered to both Guard Module and your contacts after activation.
The response of your community on-site security guards will depend on the security guard company being employed to protect your community which we have no control or supervision over. The response will be fully dependable on the service level agreement between the Security Guard company and your community. JaGaApp does not guarantee that there will be a response to every activation of the Emergency Assist as JaGaApp EA is a Emergency Assist broadcast feature.
If the Emergency Assist has been successfully activated and delivered, all trails will be logged by our database for verification.
JaGaApp will send SMSs to all contacts in your emergency contact list once the EA is activated.
Intercom
You can set up/edit/delete your unit’s intercom numbers from the Setup tab in-app. You may toggle between different properties to change the intercom numbers if you are registered to more than one property.
Every unit in the property can have up to 3 mobile/landline numbers registered as intercom numbers.
Your security guard calls you for visitor validation when there is a walk-in visitor. If you don’t want to receive this phone call you can remove your mobile number from Intercom and put the mobile number of someone who can approve on your behalf.
Our guard app has a number masking feature that modifies the device’s call screen. The guards can only see intercom A, B and C which guaranteeing the privacy of the residents’ numbers.
Visitor Management
There are 3 different types of visitor registration methods such as walk-in registration (ad-hoc visitor without pre-register by the resident), pre-registration (visitor that has been pre-registered by the resident) and registration with JaGaID (visitor who has a verified JaGaID and has been pre-registered by the resident).
Yes. A Guard Device will be installed at the guard house. It is a tablet with a pre-installed Guard App. The tablet is operated using a SIM card.
The Guard Device is aimed to facilitate the daily operations carried out by the security guards. The primary function of the guard device typically replaces the need of maintaining a physical built in intercom cabled to each unit, and also the traditional method of recording visitor’s details. Guards can communicate with residents via JaGaApp’s wireless intercom function and also continue the usual registration on visitors using the guard device.
Once the visitor has been checked-in, the resident will get a push notification on JaGaApp to notify them of the visitor’s arrival.
Walk-in Registration
Yes. Security guards will call the resident via the intercom feature to get the approval in order to admit the visitor.
Yes. Registration of walk-in visitors can still be done even though the internet is down. When the internet of the device is down, the system will be operating in offline mode.
Guards will need to record the name and vehicle number of the visitor. Guards will also need a photo ID from the visitor for verification.
No. Walk-in visitors are only allowed to one time entry. Visitors will need to go through the same registration process if they need to re-enter to the neighbourhood
Pre-Registration
Residents can pre-register their visitor in advance before the visitor reaches the guardhouse. A Visitor QR code will be shared to the visitor. When the visitor arrives, all they have to do is to present the Visitor QR code to the guard to scan, skipping the need for calling for verification. Guards will still need to take the visitors photo ID to complete the registration process.
A Visitor QR Code is to help to speed up the registration process. Once the guards scan the QR code, guards will just need the Photo ID to verify the details of visitors.
Guards are allowed to amend the visitor’s information and add remarks to the form.
Yes. Admin can view from the admin panel dashboard.
JaGaApp’s pre-registration function also caters for regular visitors. Residents can choose to define a visitor’s visits to be either daily, weekly or monthly. Regular visitors will be able to use the same QR Code for all the days that they are pre-registered for. A regular visitor who is allowed for entry for a particular day will also be able to check-in and check-out of the property multiple times, so long as it is within the same day.
However, Management has the right to decide whether they want to activate this feature.
Yes. On JaGaApp 2.0, the Management with the help of our JaGaCrew are able to toggle certain visit purposes to be on “Upon Approval”. As a resident attempts to pre-register a visitor with such a visit purpose, they will be prompted in advance that their pre-registration will be submitted as a request to the Management for approval first. Approvals of such visitors are done via the Admin Panel, and once approved, the resident will be receiving an approval notification, then the visitor’s QR Code will be generated.
Registration with JaGaID
JaGaID is the new feature on JaGaApp 2.0 which aims to further streamline the registration process. The benefit for visitors to download JaGaApp 2.0 and apply for a verified JaGaID is that they would not need to present their photo ID repeatedly.
We highly recommend the frequent visitors (such as extended family members) and regular visitors (such as tuition teachers, cleaners and gardeners) to apply for a JaGaID.
To apply for a JaGaID, a user has to first download the JaGaApp 2.0. Once registered, users will require to submit a photo ID such as a driving license and a selfie image to be verified.
Residents will still need to pre-register their visitors who have a verified JaGaID. However, visitors who have a verified JaGaID can scan the Check in QR code at the guardhouse and click Check-in without showing a photo ID to security guards. This process is both fast and contactless.
Blacklist
Admin has the right to blacklist a visitor, however security guards can report a misbehaved visitor.
Admin can change the setting via the admin panel. Once the visitor is whitelisted, he will be allowed to enter the neighbourhood.
No. A blacklisted visitor will not be allowed to enter the neighbourhood.
System will match based on the visitor’s name and id number.
The blacklisted visitor needs to check with the management of the neighbourhood.
Notices
Admin/ Management is able to attach pictures, PDF files and video links.
Feedback
Your feedback is private , which is only visible between you and the Management Office.
Currently, users are unable to edit their submitted feedback. However, you can provide additional comments or updates in the chat section under that particular feedback.
You will receive in-app notifications whenever your Management responds to your feedback by providing comments or resolving the case.
Yes, you will be able to see all your submitted feedback – New, In Progress, and Resolved under the same section. You can also filter your view based on the statuses.
Facility Booking
Facilities in the community that require booking can be set up in the JaGaApp Admin Panel. Each facility shall be set up with their own facility name and description. As an admin of the property, you can even add an image as the display image for each facility.
Yes, admin can disable the facility booking feature.
Yes, admin can set how many hours per session, start and end times, and available days for each facility.
Yes, admin can set how many days in advance a resident is allowed to make a booking for a facility.
This is based on the rule that was set by the admin. Admin can set how many days before a booking a resident can do so.
Management can choose to either approve the booking manually or automatically. If Management chooses to approve the booking automatically, all booking will be automatically approved if there is an available slot.
Admin can go into their respective facility setup page and mark down which facilities are to be sharing their calendar with it.
The booking made by residents will be automatically cancelled and the residents will be notified for the changes via email and in-app.
Yes. Admin can prevent this situation by setting maximum hours per user/unit for a specific facility.
Go to Facility > Tap on “+” icon at the right bottom > Select the facility > Choose date and Press Submit
If your booking is approved by the Management, it will appear on the upcoming section. If your booking is rejected by the Management, you will be notified via email and in-app.
Forms
Admin can go to Community Form in the admin panel. Admin can add Text, Text Field, Date, Radio Button and Checkbox to the form.
Yes, admin can disable it.
The result of your submission will be shown in the completed section both approved or rejected. Those pending Management to approve will be shown in the pending section.
Billing
You are able to view your outstanding balance and statement of account on JaGaApp and make hasslefree payments such as maintenance charges and sinking funds.
Payment from JaGaApp can be made via Boost pay e-wallet or FPX.
Click on “Billing” > select the outstanding bills > click “Pay Now” > select the payment method > click on Pay.
Yes. However, users have to pay a full outstanding amount and no partial payment is allowed.
The difference gets added to the advance. When the new invoice is generated, the bill amount gets settled from advanced.
No additional charges to the user.
JaGaApp Features Related FAQ
Emergency Assist
The system by default will set your neighbourhood security guard and family members who are registered in the same house unit as you as your emergency contacts.
You may add up to 10 emergency contacts and these contacts are not necessarily JaGaApp users.
You just need to add their phone number in JaGaApp’s Setup Page.
Yes, you can amend your emergency contact by adding new emergency contact or deleting existing emergency contacts anytime.
JaGaApp will not use your emergency contacts in any way except to alert them when you have activated the Emergency Assist function.
Each community will have its own Emergency Assist activation limit to be shared among all registered end users in that community. Please contact your community moderator for your community’s EA limit.
The EA activation limit is put in place to prevent misuse by end users which may affect the security of the community so that the community’s security guards can promptly respond to genuine situations of emergencies.
Some examples of misusing the Emergency Assist would be:
- Excessive activations by an end user relative to the community EA limit;
- Activations for frivolous or insignificant reasons;
- Malicious use to divert attention of security guards;
- Other reasons for activation which involve misusing the service of security guards.
EA should only be used for genuine emergency situations where an immediate response is required which may include situations where a crime is being committed or where any person or property is in immediate danger.
You can disable the EA within 3 seconds by clicking the “cancel alert” button at the bottom of the screen. Please contact JaGaApp or your community moderator in such an instance. If you have accidentally activated the EA, please ensure you do close the loop by clicking on the “confirm safety” button and its confirmation pop-up messages. Please also inform the contacts from your Emergency Contact List that it was a genuine mistake.
JaGaApp reserves the right to report or refer any purported misuse of the EA by a user to the relevant community moderator for further investigation. JaGaApp also has the discretion to suspend usage of the function of users who have been determined to have misuse it or under direction of the community moderator.
You may still activate the Emergency Assist limit has been exceeded for the month but you will incur an additional surcharge per activation. Please contact your community moderator to find out about the relevant surcharge for your community.
Subject to the EA activation limit for your community, you can only activate the EA once every sixty minutes. This is to prevent unnecessary activations which may use up your community’s EA limit.
If you are unable to get any wifi signal / data coverage, a pop-up screen with a preset SMS message will be shown when you activate the Emergency Assist. You will then need to click on the “send” button for the message to be sent to your community’s guard house and your emergency contacts via SMS to alert them of your emergency.
JaGaApp will display a message to indicate that the Emergency Assist has been successfully delivered to both Guard Module and your contacts after activation.
The response of your community on-site security guards will depend on the security guard company being employed to protect your community which we have no control or supervision over. The response will be fully dependable on the service level agreement between the Security Guard company and your community. JaGaApp does not guarantee that there will be a response to every activation of the Emergency Assist as JaGaApp EA is a Emergency Assist broadcast feature.
If the Emergency Assist has been successfully activated and delivered, all trails will be logged by our database for verification.
JaGaApp will send SMSs to all contacts in your emergency contact list once the EA is activated.
Intercom
You can set up/edit/delete your unit’s intercom numbers from the Setup tab in-app. You may toggle between different properties to change the intercom numbers if you are registered to more than one property.
Every unit in the property can have up to 3 mobile/landline numbers registered as intercom numbers.
Your security guard calls you for visitor validation when there is a walk-in visitor. If you don’t want to receive this phone call you can remove your mobile number from Intercom and put the mobile number of someone who can approve on your behalf.
Our guard app has a number masking feature that modifies the device’s call screen. The guards can only see intercom A, B and C which guaranteeing the privacy of the residents’ numbers.
Visitor Management
There are 3 different types of visitor registration methods such as walk-in registration (ad-hoc visitor without pre-register by the resident), pre-registration (visitor that has been pre-registered by the resident) and registration with JaGaID (visitor who has a verified JaGaID and has been pre-registered by the resident).
Yes. A Guard Device will be installed at the guard house. It is a tablet with a pre-installed Guard App. The tablet is operated using a SIM card.
The Guard Device is aimed to facilitate the daily operations carried out by the security guards. The primary function of the guard device typically replaces the need of maintaining a physical built in intercom cabled to each unit, and also the traditional method of recording visitor’s details. Guards can communicate with residents via JaGaApp’s wireless intercom function and also continue the usual registration on visitors using the guard device.
Once the visitor has been checked-in, the resident will get a push notification on JaGaApp to notify them of the visitor’s arrival.
Walk-in Registration
Yes. Security guards will call the resident via the intercom feature to get the approval in order to admit the visitor.
Yes. Registration of walk-in visitors can still be done even though the internet is down. When the internet of the device is down, the system will be operating in offline mode.
Guards will need to record the name and vehicle number of the visitor. Guards will also need a photo ID from the visitor for verification.
No. Walk-in visitors are only allowed to one time entry. Visitors will need to go through the same registration process if they need to re-enter to the neighbourhood
Pre-Registration
Residents can pre-register their visitor in advance before the visitor reaches the guardhouse. A Visitor QR code will be shared to the visitor. When the visitor arrives, all they have to do is to present the Visitor QR code to the guard to scan, skipping the need for calling for verification. Guards will still need to take the visitors photo ID to complete the registration process.
A Visitor QR Code is to help to speed up the registration process. Once the guards scan the QR code, guards will just need the Photo ID to verify the details of visitors.
Guards are allowed to amend the visitor’s information and add remarks to the form.
Yes. Admin can view from the admin panel dashboard.
JaGaApp’s pre-registration function also caters for regular visitors. Residents can choose to define a visitor’s visits to be either daily, weekly or monthly. Regular visitors will be able to use the same QR Code for all the days that they are pre-registered for. A regular visitor who is allowed for entry for a particular day will also be able to check-in and check-out of the property multiple times, so long as it is within the same day.
However, Management has the right to decide whether they want to activate this feature.
Yes. On JaGaApp 2.0, the Management with the help of our JaGaCrew are able to toggle certain visit purposes to be on “Upon Approval”. As a resident attempts to pre-register a visitor with such a visit purpose, they will be prompted in advance that their pre-registration will be submitted as a request to the Management for approval first. Approvals of such visitors are done via the Admin Panel, and once approved, the resident will be receiving an approval notification, then the visitor’s QR Code will be generated.
Registration with JaGaID
JaGaID is the new feature on JaGaApp 2.0 which aims to further streamline the registration process. The benefit for visitors to download JaGaApp 2.0 and apply for a verified JaGaID is that they would not need to present their photo ID repeatedly.
We highly recommend the frequent visitors (such as extended family members) and regular visitors (such as tuition teachers, cleaners and gardeners) to apply for a JaGaID.
To apply for a JaGaID, a user has to first download the JaGaApp 2.0. Once registered, users will require to submit a photo ID such as a driving license and a selfie image to be verified.
Residents will still need to pre-register their visitors who have a verified JaGaID. However, visitors who have a verified JaGaID can scan the Check in QR code at the guardhouse and click Check-in without showing a photo ID to security guards. This process is both fast and contactless.
Blacklist
Admin has the right to blacklist a visitor, however security guards can report a misbehaved visitor.
Admin can change the setting via the admin panel. Once the visitor is whitelisted, he will be allowed to enter the neighbourhood.
No. A blacklisted visitor will not be allowed to enter the neighbourhood.
System will match based on the visitor’s name and id number.
The blacklisted visitor needs to check with the management of the neighbourhood.
Notices
Admin/ Management is able to attach pictures, PDF files and video links.
Feedback
Your feedback is private , which is only visible between you and the Management Office.
Currently, users are unable to edit their submitted feedback. However, you can provide additional comments or updates in the chat section under that particular feedback.
You will receive in-app notifications whenever your Management responds to your feedback by providing comments or resolving the case.
Yes, you will be able to see all your submitted feedback – New, In Progress, and Resolved under the same section. You can also filter your view based on the statuses.
Facility Booking
Facilities in the community that require booking can be set up in the JaGaApp Admin Panel. Each facility shall be set up with their own facility name and description. As an admin of the property, you can even add an image as the display image for each facility.
Yes, admin can disable the facility booking feature.
Yes, admin can set how many hours per session, start and end times, and available days for each facility.
Yes, admin can set how many days in advance a resident is allowed to make a booking for a facility.
This is based on the rule that was set by the admin. Admin can set how many days before a booking a resident can do so.
Management can choose to either approve the booking manually or automatically. If Management chooses to approve the booking automatically, all booking will be automatically approved if there is an available slot.
Admin can go into their respective facility setup page and mark down which facilities are to be sharing their calendar with it.
The booking made by residents will be automatically cancelled and the residents will be notified for the changes via email and in-app.
Yes. Admin can prevent this situation by setting maximum hours per user/unit for a specific facility.
Go to Facility > Tap on “+” icon at the right bottom > Select the facility > Choose date and Press Submit
If your booking is approved by the Management, it will appear on the upcoming section. If your booking is rejected by the Management, you will be notified via email and in-app.
Forms
Admin can go to Community Form in the admin panel. Admin can add Text, Text Field, Date, Radio Button and Checkbox to the form.
Yes, admin can disable it.
The result of your submission will be shown in the completed section both approved or rejected. Those pending Management to approve will be shown in the pending section.
Billing
You are able to view your outstanding balance and statement of account on JaGaApp and make hasslefree payments such as maintenance charges and sinking funds.
Payment from JaGaApp can be made via Boost pay e-wallet or FPX.
Click on “Billing” > select the outstanding bills > click “Pay Now” > select the payment method > click on Pay.
Yes. However, users have to pay a full outstanding amount and no partial payment is allowed.
The difference gets added to the advance. When the new invoice is generated, the bill amount gets settled from advanced.
No additional charges to the user.
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