WELCOME NOTE
A JaGaApp Neighbourhood Story
Welcome back to another issue of JaGaCorner!
Today, we will be bringing you to a JaGaApp-powered neighbourhood, Anjung Sari in Setia Alam.
Not to show or sell you the beautiful houses there, but to share with you their transformation story of becoming a seamless digitalized community from an ordinary neighbourhood.
We spoke to Mr. Lee, the community treasurer of Anjung Sari, to understand what they undertook to transform Anjung Sari into what it is today. Golden insights are all over in the next section!
CORNER TALK
A Close Up Interview
Anjung Sari is a gated/guarded, non-strata title property. I am the treasurer for the community for the past five, six years. I first got word of JaGaApp from one of my residents who has used the app in another property of his, and he recommended we explore the app for Anjung Sari.
Actually, we did not explore other options at that time. We needed a system since we were still manually recording visitors.
We initially used Microsoft Excel for that, but after hearing about JaGaApp and experienced the product demo conducted by your sales team, I knew it was exactly what we wanted then. Features to call residents to verify visitors, pre-registration, recording of Photo IDs, you know, things like that.
Firstly, visitor verification was important to us, and JaGaApp was great because it can tell us whether our guards are verifying correctly before the visitors are allowed to enter.
Especially the reporting page – it gives us a lot of information, including whether the guards are making the calls, calling the right numbers, etc. We can also actually track call durations, and that helps us make educated guesses on whether they verify visitors correctly or not.
With JaGaApp alone, there were minor loopholes in the registration SOP (eg. the visitor barrier can be opened with a manual button). That got me thinking because with JaGaCard I could monitor a wider scope of things, like whether or not the guards are using the button, and the tally of transaction records. That was not too big of a deal back then as we were more worried about our collection rates, and JaGaCard actually helped us a lot on this.
People took the security fees for granted back then, and some actually were not paying us for up to a year. We also had 3 separate systems at the time, an accounting system to track who’s owing money; a spreadsheet to track houses and their access cards; and the access card system that manages the card access. You can imagine how many steps had to be done just to disable the cards of non-paying residents.
We implemented JaGaCard concurrently with RFID stickers, mainly also to address the ability of residents to freely pass access cards to whoever they wanted. Integration streamlined the whole process in that we have a unified database that stored not only the sticker number, but also the car plate, unit, and even the resident’s contact number.
That made cross-checking for outstanding payees and disabling cards a lot easier since I could immediately search for the unit’s cards, and disable them directly from the Admin Panel without needing to go to the guardhouse.
JaGaCard automated our payment reminders too. Before, if we wanted to chase payment, we would have to manually look for the residents’ contact details on the spreadsheet and call one by one. JaGaCard’s SMS reminder feature sends automated SMS notifications to the residents once a day, and even automatically blocks the access card after the last reminder.
Things have been quite good for us. Since the integration, our sinking fund has shot up 5 times, from under RM100,000 to nearing RM600,000, and it’s never gone down from then. Of course, we spent a portion of the money on community upgrades such as the perimeter fencing and better CCTVs, as well as hiring a better security company.
JaGaCard automated our payment reminders too. Before, if we wanted to chase payment, we would have to manually look for the residents’ contact details on the spreadsheet and call one by one. JaGaCard’s SMS reminder feature sends automated SMS notifications to the residents once a day, and even automatically blocks the access card after the last reminder.
Things have been quite good for us. Since the integration, our sinking fund has shot up 5 times, from under RM100,000 to nearing RM600,000, and it’s never gone down from then. Of course, we spent a portion of the money on community upgrades such as the perimeter fencing and better CCTVs, as well as hiring a better security company.
Personally, I think the biggest benefit was in the ability to track, to automatically remind non-payers, and being able to do something about it. In hindsight, JaGaCard was actually the turnaround point that made us from poor to rich – I mean our sinking fund, haha.
I’d say residents benefited most from intercom and pre-registration. I won’t go too much into pre-registration since we’ve talked about it, but the intercom helped us a lot.
Back in the earlier days, residents would take photos and report incidents/issues (eg. snake in the house, accidentally locked in the house) in the community WhatsApp group. Nobody entertains the group chat most of the time since everyone’s occupied with work. Now that they have a designated line to engage with the guards, the turnaround time for support has been reduced too.
We also disclose patrolling information to the residents with JaGaRonda. We had clocking systems in the past, but nobody deliberately went to the guardhouse and printed the clocking report to analyze patrolling frequencies. JaGaRonda puts all this data on the cloud, and I can even download and infer how many patrols the guards have made in a day, to which specific areas, etc. Residents appreciated this information.
You can shrink down a lot of processes with JaGaSolution, like from 5 steps to 2 steps – though we will still have 2 processes haha!
GOOD-THINGS-MUST-SHARE-CORNER 🎁
Fresh Groceries Daily 🥖🍎🥦
We are delighted to have HappyFresh onboard with us to supply fresh groceries to your doorstep!
Order with ease from their website here or preferably via app (HappyFresh – Grocery Delivery), and they will have trained personal shoppers to help you with picking the freshest materials from various supermarkets and specialty stores such as Lotus’s (formerly known as Tesco), AEON, and Watsons.
We encourage you to stay at home as much as possible to remain safe, and get your grocery supplies online if possible. Here’s what our JaGaCrew has to say about his personal online grocery shopping experience:
HappyFresh has been my go-to place to shop for groceries (even before they became JaGaApp’s partner) since MCO started. I’ve tried other grocery platforms but they didn’t quite provide the kind of mobile shopping experience that I was expecting.
HappyFresh was different – they made my grocery shopping seamless and fun in a lot of ways, as:
- I could select between multiple grocery vendors (Lotus’s, AEON, etc)
- My personal HappyFresh shopper actually contacts me on the spot if they found a better alternative to my order. Almost feels like I have a Personal Assistant.
If you wish to get the same seamless grocery shopping experience as Jia Han, do give HappyFresh a try today using the exclusive JaGaApp promo code “JOMJAGA” during checkout and enjoy FREE delivery (min. spend RM120)!
Terms & Conditions:
- Valid until 31st October 2021, 11:59p.m only.
- Voucher is applicable for HappyFresh new and existing users only.
- A minimum purchase of RM120 in a single receipt is required to be entitled to the Free Delivery.
- Voucher is valid on HappyFresh’s mobile application (iOS & Android) only.
- Limited to ONE usage per customer & valid for ONE overall purchase only.
- Offer applicable at all stores on HappyFresh within Klang Valley, Penang, Johor Bahru and Melaka except Teluk Bahang, Seberang Perai, Penang Hill, Balik Pulau, Sg. Tiram, Pulai, Jelutong, Senai, Tanjung Kupang and Singapore. The availability of supermarket partners may vary depending on your exact location.
- Voucher code MUST be keyed in upon checkout. Failure to do so will not be entertained.
- Requests to apply voucher code after order confirmation will not be entertained.
- Multiple usages of app vouchers across multiple transactions and/or elements of fraud will lead to the cancellation of the order.
- This promotion excludes ALL HappyCorporate customers.
- Delivery only. No pick-up options are available.
- The discounted amount is based on the total price of delivered items (i.e. not inclusive of prices of out-of-stock and/or rejected items).
- Changes in order details including but not limited to payment method, cancellation of order and changes in delivery time slot will deem the promo code as invalid.
- HappyFresh reserves the right to change, modify, add, or remove portions of these Terms and Conditions of use at any time without notice.
Ending Note
Did Anjung Sari’s success transformation story inspire you? Whether you are a resident, management/committee, or RA, you too could experience the same positive impact by when your community has the right people, system, and SOP in place.
If you need more information on this, feel free to reach out to us anytime! And you can do so by replying directly to this email 😁
Hope you enjoyed today’s content. We will see you in the next issue!
SHARE OUR CORNER 🎁
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Follow us on our social media 👇🏻, especially our TikTok account to know more about our JaGaCrew.
Together let’s make our community better 💕.
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We would love to hear from YOU and what you want to read and us to talk about in our next JaGaCorner post!
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