WELCOME NOTE
JaGaApp and JaGaApp 2.0: Are they different?
Ramadan Kareem. If you’re reading this newsletter, you probably fall into one of two types of readers:
- You use JaGaApp 1.0
- You use JaGaApp 2.0
Is there a difference? Yes there is!
In fact, we’ve had our fair share of confused residents writing in to us asking if they have downloaded the correct app every now and then. 😅
We do not blame you though. We admit, it is confusing, and we consciously want to do better. That’s why we’re going to talk about it with Sya’adah, from the Operations team!
We’ll discuss:
- What you need to know about JaGaApp 2.0
- Why are we migrating JaGaApp 1.0 users
- Why is migration taking so long
(P/S: Interview excerpt below has been lightly paraphrased for coherence and legibility)
CORNER TALK 🗣️
Catching up with Sya'adah: On Migration!
I’m Sya’adah, and I’m part of the Operations team for around 9 months now. My team actually deal with all parties: the management, residents and guards on the daily.
In my case, my main work’s more customer experience-related. I deal with clients who are facing technical issues with our platform. Additionally, I am also involved the migration project, where we migrate our neighbourhoods from JaGaApp 1.0 to JaGaApp 2.0.
Migration is the process of moving data from JaGaApp 1.0, to JaGaApp 2.0. You will only need to undergo migration IF your property is currently using JaGaApp 1.0.
A lot might not know this, but both applications were built on totally different infrastructures! We do this for a few reasons:
- Improvements in user experience
- More features that we can introduce
- Faster performance!
Users who have been with us for a long time might know that JaGaApp 1.0 had a few limitations, and we’ve long wanted to address that. JaGaApp 2.0 is our answer to that!
It’s unfortunate, but most of the delays were things we couldn’t control even if we wanted to. 😔
We need to coordinate with all stakeholders of the building (management, guards, committee). Some things that often gets discussed are:
- Upgrading of Guard Device into newer models
- Admin and Guard training schedules
- How to best communicate this with the residents
And those are decisions that takes time! ⏳
Ultimately, we try to make sure things are well-communicated to the working parties. The migration is only seamless if they are equipped with the knowledge to use our 2.0 platform after all!
To all users that are still on 1.0, please be patient! We are in the midst of finding ways to migrate neighbourhoods faster, and you will definitely be contacted when the time comes.
If you have more questions to ask, feel free to check out our Resources page as well! we have videos and FAQs about the migration that can help you. 😊
PARTNER CORNER
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Ending Note
Thank you Sya’adah for the explainer! If you have any more questions surrounding JaGaApp’s migration, feel free to reach out to us by clicking the button below. 😊
But more importantly, if you are a JaGaApp 1.0 user, you may always refer back to your management/committee to ask about the migration progress for your neighbourhood.
P/S: Don’t go just yet! If you have a few minutes to spare, visit our Ramadan microsite, and let us know what you think about it!
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