Operation Executive

Petaling Jaya

Job Description

The key Job Scopes for our Operation Executive role are:

  • Work together with the Business Development team & to plan and execute the implementation process for communities.
  • To lead system implementation by providing supporting documentation, on-site system installation.
  • To review and streamline the implementation process of the product.
  • To coordinate and conduct training with clients regarding the system, participate in community events and campaigns, providing on-site support.
  • To engage with the clients constantly and maintain good relationship with clients.
  • Engagement metrics include usage rate, termination rate, etc.
  • Report Technical issues to the tech team and follow up internally & constantly update clients on the issue’s status.
  • Attend committee meetings on site to provide insights on system’s usage and recommendations of best practices.
  • To ensure the internal database in maintained and updated regularly.
  • Promote JaGaSolution suite of products and services to existing clients.
  • Any additional tasks assigned are to be aligned with the company’s direction.

Job Requirements

  • 0 – 2 years of working experience (fresh graduates with a self-motivated ‘hustle’ mentality are welcome to apply).
  • With Tertiary education qualification.
  • Candidate should be independently, self-motivated, target oriented and eager to learn.
  • Comfortable with Start-Up working environment and mentality.
  • Proficient in Microsoft Excel, PowerPoint and Word.
  • Proficiency in Google Sheets, Google Docs, and/or Google Slide is a plus.
  • Excellent organizational skills and the ability to handle sensitive information confidentially.
  • Energetic, willing to learn, positive attitude and a fighter.
  • Excellent communication and interpersonal skills.
  • Proficient in multiple languages – English, Chinese and Bahasa Malaysia.
  • Willing to travel and must possess own transport.

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